Home - Resume - Ahmad Hassan

About Me

Hello! I’m Ahmad Hassan.

IT Team Lead with 20+ years of experience delivering reliable IT infrastructure across enterprise, cloud, and hybrid environments in Saudi Arabia and Egypt.

I specialize in IT infrastructure and cloud operations, with hands-on experience across Microsoft Azure, Microsoft 365, Entra ID, Intune, VMware vSphere, Windows Server, enterprise networking, backup, disaster recovery, and IT service delivery.

Most recently, I led IT operations for an environment supporting 200+ users, maintaining 99.9% availability across cloud and on-premises services. My work included Microsoft 365 administration, VMware and Windows Server operations, Cisco/Aruba network infrastructure, VPN and firewall administration, backup and recovery planning, and ServiceNow-based incident management.

Core areas of expertise:

Cloud & Identity: Microsoft Azure, Microsoft 365, Entra ID, Intune and Hybrid Cloud
Infrastructure: VMware vSphere/vCenter, Windows Server, Active Directory, DNS, DHCP, WSUS and SQL Server
Networking: Cisco, Aruba, VPN, Firewalls and LAN/WAN
Resilience & Operations: Veeam, Acronis, Azure Backup, Disaster Recovery, ITSM, ServiceNow and ITIL

Certified: Microsoft Certified Trainer (MCT) | Microsoft Azure Administrator (AZ-104) | MCSE | VMware
Certified Professional (VCP)

Nationality: Egyptian
Residence: Saudi Arabia, Riyadh

Resume

Experience

May 21 - Present

Head of IT

Advanced Co. for Operations & Maintenance “Hoshan Group”

Managed Microsoft Azure cloud infrastructure supporting 200+ users and maintained 99.9% service availability across cloud and hybrid environments.
Administered Microsoft 365, Entra ID (Azure AD), and Microsoft Intune, including identity management, licensing, user access, device management, and endpoint compliance.
Enforced endpoint compliance and device management policies using Microsoft Intune.
Managed multiple Azure subscriptions, resource groups, virtual machines, cloud services, and Azure Storage services (Blob, File, and Disk).
Applied Azure RBAC, NSG, and secure-access controls as part of day-to-day cloud administration.
Implemented Azure Backup and disaster-recovery solutions and supported recovery readiness for business services.
Managed a hybrid infrastructure comprising 4 on-premises servers and 10 cloud-based virtual machines.
Administered routers, switches, firewalls, LAN/WAN connectivity, VPN services, and enterprise Wi-Fi environments using Aruba and Ruijie.
Monitored infrastructure performance, performed patch management, and resolved Azure and infrastructure incidents with minimal downtime.
Managed IT service requests and incident workflows through ServiceNow.
Delivered and supported VSAT and Cisco-based managed-services projects.

Oct 20 - Apr 21

Senior System Administrator

Ebttikar Technology Co., Riyadh “Saudi Arabia” Project GDC Middle East

Project GDC Middle East

Designed and administered a VMware vSphere environment with 15+ virtual machines, including vCenter Server Appliance (VCSA).
Administered a hybrid identity environment for 150+ users, integrating on-premises Active Directory with Azure AD / Microsoft Entra ID and cloud services.
Managed user accounts, access permissions, and day-to-day identity support across on-premises and cloud environments.
Managed core Windows Server services, including DNS, File Server, and WSUS.
Deployed and supported Microsoft Exchange Server 2016 in a hybrid environment.
Performed patch management through WSUS and monitored server performance and service availability.
Managed backup operations using Veeam Backup & Replication and supported restore and recovery requirements.
Supported Aruba enterprise Wi-Fi environments and resolved connectivity and infrastructure-related incidents.
Supported operational continuity through routine monitoring, patching, backup verification, and infrastructure troubleshooting.

Oct 18 to Oct 20

IT Manager

Executives Hotel Olaya, Riaydh “Saudi Arabia”

Administered VMware vSphere and vCenter environments supporting hotel IT operations and business applications.
Managed Windows Server services, including Active Directory, DNS, File Server, and WSUS.
Administered Aruba wireless infrastructure, including controllers and access points, to support reliable site connectivity.
Performed daily backup operations using Veeam and supported recovery requirements for business systems.
Provided technical support for Opera PMS, Micros POS, SUN, Material Control, Outlook, domain access, and connectivity issues.
Resolved infrastructure and end-user incidents while supporting the continuity of hotel operational systems.

Feb 16 - July 18

System Administrator

Egyptian Saudi Company “Dukes”, Egypt

Installing, and configuring Windows 2012 Infrastructure that is based on HP Servers.
Configure network devices such as routers, switches, IPCam, and AP, Administer LAN activities such as creating user IDs.
Managing Daily tasks; backups, daily Servers Images. (Acronis SW).
Troubleshooting and maintaining daily Network Users Problems (Domain Logon, MS Outlook, and connectivity).

Trouble Shooting and maintaining Operation Applications:

QuickBooks accounting application.
Solved by remotely Apex application at 10 branches for cashier.
Configure and backup Production System work under “IIS”

Jul 10 – Apr 11

IT Manager

Top Choice Sharm Bride Resort “Opening”, Sharm El Sheikh Egypt

Managing Daily tasks; backups, daily Servers Images. (Acronis SW).
Troubleshooting and maintaining daily Network Users Problems (Domain Logon, MS Outlook, and connectivity).

Trouble Shooting and maintaining Operation Applications:

Comsys (Front Office and Reservation Application) Running under SQL Server.
Comsys (Back Office and Accounting Application) Running under SQL Server with ODBC Connectivity for Users.

Dec 06 – May 07

Assistant IT Manager

Alba Club-Horizon Sharm, Sharm El Sheikh Egypt

Hardware and Software Upgrade Projects.
Data Security.
Support All Office Computer end-Users.
Troubleshooting All Software Applications used by The Users.
Training New Employees for Our System and Support Them.
Backup System for Office Data.

Jan 05–Dec 06

Assistant IT Manager

Horizon Sharm Resort, Sharm El Sheikh Egypt

Supervise all daily and weekly IT procedures, and report directly to IT Manager.
Design, Implement Preventive Maintenance for all IT hardware & Software.
Checking daily backups, all system interfaces, Server hardware, and logs.
Claim suppliers for any Software/ Hardware conflicts.
In charge of IT Dept. when IT Manager absent or out of the country.